Hong Kong Imports Inc.

Hong Kong Imports Inc.

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FAQ & Shipping

Ordering:
Our order form is now available to download and print here. You can email, fax (1-905-475-3908) or phone (1-866-259-4439) your order.
 
What if I want to order something that's not online?
With over 3,000 products in total, we're working hard to get all of our items online as quickly as possible. 
 
Are you open to the public?
Unfortunately, our showroom is not open to the public.   If you are located in Canada, we highly recommend that you shop with one of our retailers, contact us and we will try our best to find you the closest local retailer.
 
What are your wholesale prices?
We are a wholesale company operating in Canada, and our wholesale business is open to: 
 
Retailers & Restaurants operating in Canada:
If you are a retailer in Canada, we require a valid business license in order to qualify for wholesale pricing.  For questions, wholesale pricing, catalogue requests or to place an order, you can call us at 1-866-259-4439, fax us at 1-905-475-3908, or email us.  You may also place an order using our online ordering system.  Your cost price will be reflected in your official invoice.
 
Restaurants operating in the US:
If you are purchasing our products for a restaurant in the continental US, you are able to receive a trade discount. Please contact us at email or call us at 1-866-259-4439 for more information.
 
Retailers operating in the US:
Please contact us at email or call us at 1-866-259-4439 to obtain wholesale information for US customers.
 
Payment: 
How do I pay for my purchase? 
We currently accept Mastercard or Visa as credit card payment for online purchases.  We also accept cash and debit for in-store purchases only.
 
Can I use the "Pay By Terms" option?
If you are a wholesale customer buying for resale, and have an account with us, you may select "Pay By Terms" if you have established payment terms with us.
 
Shipping: 
Where do you ship to and who pays for it? 
Currently, we only ship to the continental Canada and United States.  To keep our prices lower, the customer pays for the shipping on all orders. We do however, subsidize the shipping heavily.
 
How much is shipping?   
Below is our shipping chart, that applies to all retail orders only.  If, in the case that your orders weigh less than the shipping amount in the chart, we will charge you less.  Regular wholesale orders will still be weighed & shipping will be billed accordingly.
 

Order Amount

(Before Any Applicable Taxes)

Shipping Amount

(Canadian Dollars)

Up to $20

 

$12.95

$21-$50

 

$18.00

$51-$100

$22.95

$101-$200

$26.95

$201 and over

Free

 
How will you ship my order? 
Generally, we use Canpar to ship our orders to Canadian customers, and Canada Post Expedited & UPS to ship to US customers. Please email us if you would like to request a tracking number.
 
Stock Shortages & Back Orders:  
Do you have stock of all your items? 
Most of the items online are in stock, however, as we wholesale hundreds of items, stock levels may change frequently.  We will let you know by phone or email if any items are unavailable at the time of shipping. 
 
How long will it take for you to ship me my back order? 
This depends on when we receive our shipments, but we will try to give you an accurate estimated arrival date. 
 
What if I don't want my back order items anymore? 
If any item(s) you have ordered are not in stock, it will be put on back order and sent to you.  If you do not wish to put any items on back order, please let us know when we contact you. 
 
Returns & Exchanges: 
Can I return or exchange my purchase? 
Although we strive to meet and exceed our customers' expectations, unfortunately, we cannot accept returns or exchanges, unless it is a damaged item. 
 
Defects & Damages: 
What if I have received a damaged item? 
Please contact us within 5 business days of your order arrival if you have received any damaged goods.  Damages and defect claims are dealt with on a case by case basis.